David Gilmore, from imove explains "We realise the way in which customers use the Internet is changing. Users tend to visit sites and click-away if they can't find what they are looking for and for many online house hunters the thought of picking up the phone to speak to an agent is the last thing they really want to do. If the information they are looking for is not obvious they will move on"
"This is why we have implemented an online chat feature to our website. Customers can ask quick questions directly to our staff through a simple chat window. It's really easy to use and we hope that users find it helpful"
Website chat software has been around for a number of years and is very popular in the US. Online chat enables web users to initiate conversations with sales or support staff without the need to pick up the telephone or send an e-mail.
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